Terms and Conditions

CANCELLATION POLICY

All our timetabled classes have an 8 hour cancellation window.

If you cancel within 8 hours of the start time of your class, you lose your class credit.

If you cancel with more than 8 hours notice, the class is credited back to your membership or class pass.

You can move reservations at any time without losing a class credit.

NO SHOW POLICY

We require cancellations for all classes, and this is especially important if you are on an Unlimited Membership (including the Welcome Membership).

Being a no show impacts our CIC’s viability. Two no shows will result in the cancellation of a Welcome Membership.

MEMBERSHIP POLICY

We require 7 days written notice via email for any membership change. Unlimited Memberships can be placed on hold at any time for a fee of £10.00.

To cancel, hold or change your membership, please contact us.

EXPIRATION POLICY

Our Single Class, 10 Class Pack, and Welcome Membership have defined expiry dates clearly displayed at time of purchase.

There are no rollovers, refunds or extensions on Single Classes, 10 Class Packs or Welcome Memberships.

LATE ARRIVAL POLICY

For your own safety and well-being, please arrive for your studio class on time.

If you arrive after the start of your class or workshop, you will not be let in. This is to minimise disruptions to the class.

WAITING LIST POLICY

Studio classes have a waiting list when they are full. Adding your name to the waiting list provides you a great opportunity to get into class if someone cancels their place. If a spot opens up, everyone on the waiting list is emailed with the offer to join the class. If you still wish to take the class, you must confirm your attendance. This operates on a first-come-first-served basis.

CHILDREN POLICY

Upward Frog is happy to welcome teens between the age of 16 and 18 to class when accompanied by a parent or guardian. No unattended children may attend class.

PREGNANCY POLICY

After an initial conversation, Upward Frog is happy to welcome pregnant women with a regular yoga practice with us into certain classes from the 13th week of pregnancy.